Important Notice Regarding Suspicious Messages Impersonating Booking.com

Thank you for your continued patronage of Ryokan Karaku, Gion Kyoto.

We have recently received reports that certain guests who made reservations through online booking platforms such as Booking.com have been targeted by suspicious messages (via email, SMS, or messaging applications) impersonating our hotel or the booking platforms.

These messages may include links directing recipients to fraudulent websites under the pretense of confirming or updating reservation details, and in some cases request the input of personal or credit card information.

■ Our Official Policy

Please be advised that our hotel will never:

• Request credit card or personal information via messaging applications

• Ask guests to complete payments or provide information through external links

• Request payment of accommodation fees via bank transfer

If you receive any communication that falls under the above, please exercise extreme caution.

■ If You Receive a Suspicious Message

To prevent potential damage, we kindly ask that you:

• Do not access any URLs included in the message

• Do not enter any personal or credit card information

• Delete the message and contact our hotel directly for verification

If You Receive a Suspicious Message

■ Current Status

We understand that investigations are currently being conducted by the relevant parties. At this time, our hotel continues to implement appropriate security measures for handling customer information, and no data breach originating from our systems has been reported.

■ Apology to Our Guests

We sincerely apologize for any concern or inconvenience this situation may cause.We will continue to work closely with all relevant parties to gather information, prevent recurrence, and ensure a safe and secure environment for our guests.

We greatly appreciate your understanding and continued support.

Ryokan Karaku, Gion Kyoto

Managing Director: Fumiaki Hirai